Axara Pty Ltd (ABN 18 641 809 038) ("Axara", "we", "us", or "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our website, services, or engage with us directly.
By accessing our website at axara.com.au or engaging our services, you acknowledge that you have read and understood this policy. If you do not agree, please discontinue use of our services.
This Privacy Policy applies to all personal information collected by Axara Pty Ltd through:
This policy does not cover third-party websites or services that may be linked from our site. We encourage you to review the privacy policies of any third-party services you access.
We collect personal information only where it is reasonably necessary for our functions and activities. The types of information we may collect include:
Name, job title, organisation name, email address, phone number, postal address, and any project or business information you share when enquiring about or engaging our services.
When you visit axara.com.au, we may automatically collect device information (browser type, operating system), IP address, pages visited, time and date of visit, referring URLs, and general geographic location data. This information is collected via cookies and similar tracking technologies.
In the course of delivering AI, ML, and automation services, we may handle information about your business operations, technology infrastructure, and workflows. Where this includes personal information about your employees or customers, we act as a data processor and handle such information strictly in accordance with your instructions and applicable law.
We do not intentionally collect sensitive information (such as health, financial, or biometric data) unless explicitly required for a specific engagement and with your express consent.
We use personal information for the following purposes:
We will not use your personal information for any purpose that is incompatible with the purposes listed above without first obtaining your consent.
Axara does not sell, rent, or trade personal information to third parties. We may disclose personal information in the following limited circumstances:
Where we engage overseas service providers (for example, cloud infrastructure providers), we take reasonable steps to ensure that those parties handle personal information in a manner consistent with the Australian Privacy Principles.
We implement industry-standard technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:
While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you provide personal information at your own risk. If you suspect a breach involving your information, please contact us immediately.
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights with respect to your personal information:
You may request access to the personal information we hold about you. We will respond within 30 days.
If your information is inaccurate, incomplete, or out of date, you may request that we correct it.
You may lodge a complaint about how we handle your personal information. We will investigate and respond within 30 days.
You may opt out of direct marketing communications at any time by contacting us or using the unsubscribe link in any email.
Where lawful and practicable, you may interact with us anonymously or using a pseudonym.
If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
To exercise any of these rights, please contact our Privacy Officer using the details in Section 10.
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site usage. Cookies are small text files stored on your device.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described in this policy.
Our website and services may incorporate or link to third-party platforms and tools. These may include cloud service providers (such as AWS, Google Cloud, or Microsoft Azure), AI model providers, and business productivity tools. These third parties operate under their own privacy policies, and we encourage you to review them.
Where we use AI and machine learning platforms in service delivery, we take care to ensure that personal information is handled appropriately and in accordance with client instructions and contractual data processing agreements.
Axara is not responsible for the content or privacy practices of external websites linked from axara.com.au.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. Retention periods are guided by:
When personal information is no longer required, we securely destroy or permanently de-identify it in accordance with our internal data management procedures.
For any privacy-related enquiries, access requests, complaints, or concerns, please contact our Privacy Officer:
Founder & CEO · Privacy Officer
Axara Pty Ltd
Sydney, New South Wales, Australia
We will acknowledge your request within 5 business days and aim to resolve all enquiries within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
This Privacy Policy may be updated periodically to reflect changes in our practices or legal obligations. Material changes will be notified via our website. Continued use of our services following any update constitutes acceptance of the revised policy.